KCF Policy Library

We are committed to using social media and public communications responsibly, professionally, and in a manner that protects the privacy, dignity, and confidentiality of our service users. Employees are expected to use social media appropriately and must not share any identifiable information, photographs, videos, or personal details relating to service users without explicit written consent. All media enquiries, public statements, and press releases must be authorised through the organisation's designated management team to ensure accuracy and compliance with legal and professional standards. Staff must avoid posting content that could damage the reputation of the organisation, its service users, or colleagues, and must comply with applicable data protection, online safety, and professional conduct requirements. Through responsible communication practices, we aim to maintain public trust while safeguarding the rights and wellbeing of those we support.

We are committed to protecting and safeguarding all children who may be encountered during the delivery of domiciliary care services. Although our primary focus is adult care, our staff recognise their responsibility to identify, respond to, and report any concerns regarding the safety, welfare, or wellbeing of children present in a service user's home. All staff receive guidance on recognising signs of abuse, neglect, or exploitation and are required to report concerns promptly through established safeguarding procedures. Any safeguarding information is handled sensitively and confidentially, with referrals made to the appropriate authorities where necessary. By maintaining vigilance and following national child protection requirements, we strive to contribute to a safe environment for all children and young people.

We are committed to ensuring the safe, effective, and responsible management of medication for all service users receiving care. All medications administered or supported by our staff must be prescribed by a registered medical practitioner and approved for use in Sri Lanka. Medication support is provided according to each individual's care plan and may range from reminders and prompting to direct administration by appropriately trained and competency-assessed staff. Accurate Medication Administration Records (MAR) are maintained to ensure accountability, safety, and continuity of care, while all medication information is handled confidentially in accordance with data protection requirements. Special precautions are taken when managing controlled drugs, with strict recording, storage, and authorisation procedures in place. Through robust training, clear protocols, and adherence to national healthcare standards, we aim to minimise medication-related risks and promote the wellbeing of every service user.

We are committed to maintaining the highest standards of infection prevention and control to protect the health and wellbeing of our service users, staff, and the wider community. All care activities are carried out in accordance with current Ministry of Health infection prevention and control guidelines, with a strong emphasis on effective hand hygiene, the appropriate use of personal protective equipment (PPE), and safe management of waste, laundry, food, and bodily fluid spills. Staff are trained to recognise and respond promptly to signs of infection, follow standard infection control precautions at all times, and report any suspected infectious diseases in line with local health authority requirements. During outbreaks of communicable diseases, enhanced infection control measures are implemented in accordance with Ministry of Health directives to minimise the risk of transmission and ensure the continued safety of those receiving and providing care.

We are committed to providing care that promotes the dignity, privacy, independence, and wellbeing of every service user. Our staff treat all individuals with courtesy, compassion, and respect, recognising their rights, personal preferences, cultural values, religious beliefs, and individual choices. We ensure that care is delivered in a manner that preserves privacy, supports autonomy, and encourages service users to participate in decisions about their own care whenever possible. We are sensitive to Sri Lanka's diverse cultural and religious communities and strive to accommodate language, gender, and religious preferences wherever practicable. All personal information is handled confidentially and in accordance with applicable data protection requirements, ensuring that every service user is treated with respect and their rights are protected at all times.

We are committed to preventing and effectively managing pressure ulcers (pressure sores) to ensure the safety, comfort, and wellbeing of all service users receiving care. Our care team conducts regular risk assessments, monitors skin integrity, and implements appropriate preventative measures tailored to individual needs. Any signs of pressure damage are identified promptly and managed in collaboration with healthcare professionals, including Medical Officers of Health and specialist nursing services where required. All wound care interventions are documented carefully, and only approved clinical products are used. We promote open communication with service users and their families regarding care decisions and outcomes, while maintaining the highest standards of confidentiality and data protection for all clinical records, including wound photographs. Through ongoing staff training and adherence to Ministry of Health guidelines, we strive to minimise the risk of pressure ulcers and support effective healing when they occur.

We are committed to protecting the health, safety, and wellbeing of our staff and service users through the appropriate use of Personal Protective Equipment (PPE). All employees and care workers are provided with suitable PPE, free of charge, and are required to follow established infection prevention and control procedures while delivering care services. PPE, including gloves, aprons, masks, and other protective equipment where necessary, is used in accordance with the latest guidance issued by the Sri Lankan Ministry of Health and relevant occupational health and safety regulations. Regular training is provided to ensure staff understand the correct use, maintenance, and disposal of PPE, helping to maintain a safe and hygienic environment for everyone involved in our care services.

Every person in care — regardless of age, ability or background — has the right to live free from abuse, neglect and exploitation. This policy sets out the framework for recognising, reporting and responding to safeguarding concerns, including physical, emotional, financial and chemical abuse.

Oral health is a fundamental part of dignity and overall wellbeing — yet it is one of the most frequently neglected areas in care. This policy sets minimum standards for daily oral care, access to dental services, and monitoring of oral health for all people receiving care.

PPE protects both the people receiving care and the staff delivering it. This policy sets out when PPE must be used, what standard of PPE is required, and how to use it correctly — including donning, doffing and disposal procedures adapted for the Sri Lankan care environment.

Transitions between care settings — particularly hospital admissions and discharges — are among the highest risk moments for vulnerable people. This policy sets out how registered services must prepare for, manage and follow up on hospital transitions to ensure continuity, safety and dignity.

Preventing the spread of infection in care settings is a shared responsibility — from hand hygiene to environmental cleaning, from wound care to outbreak management. This policy sets the minimum IPC standards required of all KCF-registered services.

Safe medication management protects people from harm and ensures that medicines are used to improve quality of life — never to control behaviour. This policy covers the full medication cycle from prescribing and administration to storage, disposal and PRN (as-needed) protocols.

Incorrect moving and handling techniques cause serious injury to both the person being supported and the carer providing support. This policy sets out safe moving and handling principles, equipment requirements, and the absolute prohibition on manual lifting of people.