Your voice protects the vulnerable

If you have witnessed or experienced poor care, discrimination, abuse, or a violation of someone's rights — this is the place to speak up. Every submission is reviewed by the KaydenCares Framework team. Urgent safeguarding concerns are escalated immediately.

Raise a Safeguarding Alarm

Someone is at risk right now

Report Bad Practice or Discrimination

Unfair or unsafe treatment

Make a Complaint

Something wasn't right

Share a Compliment

Recognise good care

What happens next?

1. Received

Your submission is logged and you get a reference number

2. Reviewed

KCF reviews within 5 working days (urgent: 24 hours)

3. Action

We contact relevant parties or refer to authorities if needed

4. Outcome

Where possible we will update you on the outcome

Your rights as a reporter

✓You have the right to remain anonymous

✓You will not face retaliation for raising a genuine concern

✓Urgent safeguarding concerns may be referred to authorities without your consent if a person is at risk

✓You can withdraw a non-urgent complaint at any time by contacting us with your reference number

Useful contacts

Emergency Services

119

Child Protection Authority Sri Lanka

1929

National Human Rights Commission

011-2673806

Mental Health Helpline

1926

KCF Contact

info@kaydencaresframework.org